Multi-channel messaging integration
AI-powered chatbot responses
Automated agent assignment
Conversation history tracking
Real-time notifications
Customer sentiment analysis
Intelligent call routing
Call queue management
Voice recording & playback
Agent performance metrics
Custom IVR menus
Call analytics dashboard
Product catalog management
Secure payment processing
Order tracking system
Customer reviews & ratings
Promotional campaigns
Mobile app integration
Inventory management
Delivery optimization
Multi-branch coordination
Resource allocation
Workflow automation
Performance monitoring
Customer profile management
Sales pipeline tracking
Complaint resolution system
Marketing automation
Loyalty programs
Customer insights reporting